Retention

One wallet. Every reason to come back.

Points, tiers, gift cards, vouchers. Every lever you have to keep a client — stacked into a single wallet they already use. Earn it at checkout. Spend it at checkout. No app to download.

Isla Chen
Loyalty points
Isla Chen
2,180
Points · worth A$82
ID · 0142
Activity
Last 30 days
Live
Facial · 60 min
Today
+180
Birthday bonus
Apr 12
+250
Redeemed: Hair mask
Apr 08
−400
Referral: Amelia
Mar 29
+500
Net earned+530
Loyalty points· Membership tier· Gift card· Vouchers
Till & Payouts

The register that reconciles itself.

Open a drawer, watch cash flow land in real time, count it down to the coin, pay staff their commission. A full end-of-day close in four clicks — with the Z-Report already written.

Serenity Spa
Current DrawerCLOSED
Register is closed

Set a starting float to begin the session.

Starting Float
A$300.00Counted
Client Connect

The inbox that moves appointments.

Two-way SMS from your business number. Quick templates, delivery receipts, and — unlike every other messaging tool — the reply actually reaches into the booking system.

Messages · Serenity Spa
Messages
Search…
IC
Isla Chen1
Can I move tomorrow to 3pm?now
CM
Charlotte Martin
Thanks, see you then!2m
AT
Amelia Taylor
Deposit paid ✓18m
LJ
Liam Jones
Is the cancellation fee refundable?1h
Online · replies in < 2 min
IC
Isla Chen+61 421 882 334
Client · VIP

Hi Isla — confirming your facial tomorrow at 2pm ✨

Delivered
Type a message…
Two-way SMS· Quick templates· Delivery receipts· Wired to bookings
One platform. Every chair.

Theoperatingsystemformodernsalons.

Replace the seven tools you use to run a salon — booking, POS, payments, staff, and AI receptionist — with one platform that actually feels like one product.

Tuesday · Mar 18
Main floor · 2 staff
Salon
CCamille
JJules
9:00
10:00
11:00
12:00
10:00 – 11:30
Balayage & blow-dry
Olivia Chen
w/ Camille
The duct-taped stack

Six tabs. Zero answers.

Most salons run on a booking app, a POS, a spreadsheet, a chat tool, a calendar, and a prayer. Syntropic One replaces every one of them.

Booking app
Online appointments
Square / Clover
Point of sale
Spreadsheet
Staff & commissions
SMS tool
Reminders & marketing
Google Calendar
Blocks & time-off
Paper notebook
Client history
Syntropic One
One platform. One login. One source of truth.
AI Receptionist

Meet Ara. She answers every call.

Ara picks up when you can’t — books appointments, answers questions, and routes the ones that need a human. No missed calls. No lost revenue.

1 in 4
Calls go unanswered at the average salon — Ara answers all of them.
24 / 7
Books appointments after hours, on weekends, on holidays.
< 1s
Average time to pick up. Every call, every time.
See Ara in action
Ara · AI Receptionist
Inbound · Salon · 0:23
Live
What Syntropic does

Three outcomes. One platform.

Every feature in Syntropic One rolls up to one of three outcomes — amaze the guest, run the business, grow the brand.

Amaze

Make every guest feel like a regular.

Branded booking, smart reminders, preference memory, and a client 360 your front desk actually uses.

Online booking
Deposits, waitlist, group bookings, recurring visits.
Client 360
Every visit, product, preference and note in one place.
Smart reminders
SMS + email cadences that cut no-shows.
AI receptionist
Ara answers calls 24/7 and books appointments.
Manage

Run the shop without tabs, spreadsheets, or chaos.

Calendar, POS, staff, inventory, payouts — wired into one source of truth.

Calendar & staff
Drag-and-drop scheduling with real-time rooms + resources.
Point of sale
Split payments, tips, gift cards, Apple Pay.
Inventory
Retail + backbar, low-stock alerts, auto-reorder.
Commissions & payouts
Tiered commissions, tip splits, automated payouts.
Grow

Turn one great location into a brand.

Marketing, insights, and multi-branch tooling that scale with you — not against you.

SMS campaigns
Segment, send, measure — no separate marketing tool.
Reviews & referrals
Automatic review asks after the visit.
Multi-branch
One dashboard, branch-level permissions.
Insights
Live P&L, staff productivity, retention cohorts.
The pricing engine

Every payout, done the minute the visit ends.

Service price, tip, commission split, processing fee, house keep — Syntropic does the math live. No spreadsheets on Sunday.

Balayage + blow-dry
Maya J. · ticket #48213
Gross
$0.00
Paid · Apple Pay
Service split
50% to stylist
$90.00
Tip
100% pass-through
$30.00
100% pass-through
Processing fee
2.9% + $0.30
− $0.00
Stylist payout
Direct deposit
$0.00
Maya J. · scheduled Friday
House keep
$0.00
Retained for rent, product, utilities
Client 360

Every regular, remembered.

Your front desk walks into every shift knowing the client — last visit, preferences, allergies, favorite stylist, even their usual drink. Nothing falls through.

PS

Priya Shah

VIP
priya@email.com+61 412 …VIP · Since 2023
Overview
Identity
Preferences
Wellbeing
Forms
Financials
Wallet
Activity & Gallery
Overview
34
Total Bookings
$4,280
Total Spent
97%
Show Rate
5.2 wks
Avg Revisit
Also in this record
WellbeingPPD allergy · Ammonia-free only
PreferencesPrefers Maya · Morning slots · Oat latte
Wallet$80 gift balance · 340 loyalty points
Multi-branch

Three locations. One rhythm.

Live bookings, staff, and revenue across every branch — in one dashboard. Roll up the group, or zoom into a single chair.

Downtown
SoHo·38bk
Booked 2m ago
Midtown
Flatiron·44bk
Booked 1m ago
Uptown
UWS·29bk
Booked 5m ago
Group · today
Live
Bookings
0
Staff working
0
Revenue
$14,820
By branch
Downtown
38 · 6 staff
MidtownHQ
44 · 7 staff
Uptown
29 · 5 staff
Scheduling

Every shift. Every chair. Every number.

Week, day, month, or grid. Drag to reschedule. Copy an entire roster with one shortcut. A calendar that actually behaves like a spreadsheet — with a live P&L attached.

Serenity Spa
Mar 16 – Mar 22
Staff
16
MON
17
TUE
18
WED
19
THU
20
FRI
21
SAT
22
SUN
Amelia Taylor
08:00-15:00SHIFT
Full DaySHIFT
08:00-15:00SHIFT
Full DaySHIFT
Full DaySHIFT
Charlotte Martin
Full DaySHIFT
Ethan Allen
Full DaySHIFT
09:00-16:00SHIFT
Full DaySHIFT
10:00-17:00SHIFT
Full DaySHIFT
Evelyn Miller
Full DaySHIFT
Full DaySHIFT
Full DaySHIFT
Liam Jones
Full DaySHIFT
10:00-17:00SHIFT
Full DaySHIFT
Full DaySHIFT
Automations

Set it once. Let it run the salon.

Recover no-shows, remind clients before they forget, and upgrade loyal regulars to Gold — all while you focus on the chair.

Automations3 active
No-show Recovery
Pre-visit Reminder
Birthday & Loyalty
Live
Conditional
Autodirection
Start
End
Entry
No-show detected
Calendar trigger
Fires when a booked appointment passes without check-in.
Check client history
Branch · L-Adjustment
If Case: First-time
Send SMS with rebook link
Twilio · personalised
Warm message offering the next open slot this week.
If Case: Repeat offender
Charge deposit + flag
Stripe · auto-capture
Apply deposit policy and tag client for manager review.
Rebooked · 23 this month
Outcome
23 no-shows recovered · A$4,200 saved this month
Point of Sale

Checkout in seconds. Not minutes.

Split tender, apply memberships, collect tips, and send a digital receipt — all without touching a second screen. Your busiest Saturday just got quieter.

Serenity Spa
·Checkout#TXN-4821
2:47 PM
CART
TIP
TENDER
RECEIPT
3 services · Charlotte M. + Amelia T.
C
Balayage + Toning
2h 30m · Charlotte M.
A$320
C
Blow-dry Finish
30m · Charlotte M.
A$60
A
Deep Condition Treatment
20m · Amelia T.
A$45
👑Gold Member · 15% offA$64
SubtotalA$425
Membership (15%)−A$64
TotalA$361
Website Builder

Your site isn’t a brochure. It’s your front desk.

A salon-grade website that sells gift cards while you sleep, books appointments in three taps, and stays synced with your menu, team, and pricing — forever.

Serenity Studio
BRAND
SECTIONS
BOOKING
MOBILE
serenitystudio.com
Published
Brand Studio
Palette
Serenity
Blush
Noir
Typography
Serenity StudioSerif · Display
Serenity StudioSans · Body
Change once — every page, booking widget, and email template updates instantly.
SSerenity Studio
Serenity theme

A studio built around you.

Cut, color, and care — crafted by our senior stylists.

Integrations

Plays nice with the tools you already love.

Syntropic is the system of record — not a walled garden. Keep your payments, calendars, and marketing tools, all in sync, all in real time.

St
Stripe
Synced·Payments
Ap
Apple Pay
Synced·Tap-to-pay
Go
Google Calendar
Synced·Staff availability
Me
Meta Ads
Synced·Performance marketing
Kl
Klaviyo
Beta·Email & SMS
Qu
QuickBooks
Synced·Accounting sync
Syntropic One
System of record
+ 8 more
ZapierMailchimpInstagramTikTokXeroHubSpotTwilioShopify
AI Receptionist

The phone, answered.

An AI voice receptionist that picks up every call, recognises the caller from your CRM, and books appointments while your team keeps working the floor.

  • Identifies callers instantly from your CRM
  • Checks live availability and books on the spot
  • Staff approve sensitive actions with one tap
  • Full transcripts, summaries, and sentiment flags
+44 7700 900 138Inbound · Mayfair branch
Ringing
00:00
Booking

Your clients book in under a minute.

A beautiful, mobile-first booking page. No call-backs. No phone tag. Deposits captured up front — so slots don’t evaporate.

  1. 1
    Choose a service
    Pick from your curated menu
  2. 2
    Choose a stylist
  3. 3
    Pick a time
  4. 4
    Hold with deposit
  5. 5
    Confirmed
See a live booking page
3 services, not 30 — less decision fatigue
9:41
Book an appointmentSerenity Spa
S
Select a service
Signature Facial
60 min·$145
Deep Tissue Massage
90 min·$195
Gel Manicure
45 min·$65
No-Show Shield

Your calendar never bleeds again.

Deposits up front. SMS reminders 24h out. Silent? The waitlist fires automatically and fills the slot — while you’re with another client.

  1. 1
    Booked
    Deposit captured up front
  2. 2
    Reminder sent
  3. 3
    No response
  4. 4
    Slot saved
See how the shield works
Deposit captured up front
Serenity Spa
Tuesday18March
12 PM
1 PM
2 PM
3 PM
4 PM
5 PM
S
Sarah Chen
Deep Tissue · 2:00 PM
No-shows prevented this quarter
847
34%vs last qtr

Across all Syntropic locations

Switching? We'll do it.

Live on Syntropic in an afternoon.

One-click import from Mindbody, Fresha, Vagaro, Booker, or Square. Your clients, bookings, staff, and services land in Syntropic without a support ticket — or a panicked weekend.

Serenity Spa
Choose your current system
MINDBODY
FRESHA
VAGARO
BOOKER
SQUARE
OTHER
Marketing

One campaign. Clients back in the chair.

Segment your client list in seconds, compose a personalised SMS, hit send — and watch bookings land. No agency. No guesswork. Just revenue.

  1. 1
    Segment your audience
    Filter by recency, spend, or custom tag
  2. 2
    Compose with AI
  3. 3
    Send in one tap
  4. 4
    Watch revenue roll in
See campaigns in action
Serenity Spa
Audience Segment3 filters active
Reviews

Every 5-star client becomes a review.

After every visit, Syntropic asks how it went. Happy clients get nudged to Google. Unhappy ones come straight to you — privately, before they go anywhere else.

  1. 1
    Ask at the right moment
    Auto-sent after every visit — no staff action needed
  2. 2
    Smart routing
  3. 3
    Reviews on autopilot
See the reputation loop
9:41
SE
Serenity Spa
SMS · Today
Serenity Spa
How was your visit today, Sarah? Tap to rate ⭐